SOFTWARE ACCESS POLICY

Last updated: 8 August 2026

This document applies to FlowNest Workspace ("we", "us", "our"), a UK sole trader business operated by Mohammad Sahamulla of 43 East Road, Feltham, TW14 8DG, United Kingdom. You can contact us at info@flownestworkspace.co.uk or +44 7344 062403.

1. Purpose

This policy explains how access to FlowNest Workspace is issued and managed, what happens if access ends and what you can expect regarding availability and data export.

2. Granting access

Access details are issued to the email address used at checkout, normally within one business day of a successful payment. The number of user seats available to you is determined by the plan you purchased.

3. Account security

• Each user must have their own login. Sharing a single login between people is not permitted.
• You are responsible for keeping credentials secure and for activity carried out under your account.
• Tell us immediately if you believe an account has been compromised so we can help secure it.

4. Availability

We aim for high availability and monitor the service continuously. Planned maintenance is scheduled outside UK business hours wherever possible and announced in advance when it is likely to be noticeable. Unplanned outages are addressed as a priority and communicated by email where they are prolonged.

5. Support levels

• Solo Workspace: email support with a two business day target response.
• Freelancer Workflow and Professional Workspace: priority email support with a one business day target.
• Business Workflow Hub and Team Operations Workspace: priority support with a named contact.
• Advanced Business Workspace and Complete Workspace Suite: priority support plus an executive escalation route.

6. Suspension of access

Access may be suspended where payment has failed, where there is a serious breach of our Acceptable Use Policy, or where we are legally required to act. Except where immediate action is necessary, we will notify you first and give a reasonable opportunity to resolve the matter.

7. Ending access

If your licence ends, your workspace is placed into read-only mode for 30 days so that you can export your data. After that period the workspace and its content may be permanently deleted. You may request earlier deletion at any time.

8. Data export

You can export projects, tasks and client records to CSV and download files in bulk at any time while your workspace is active or in the read-only grace period.

9. Changes to the software

We improve the software continuously. We will not remove a materially significant feature from a plan you have purchased without giving reasonable notice and, where appropriate, an equivalent alternative.

Contact us

If you have any questions about this document, email info@flownestworkspace.co.uk, call +44 7344 062403 or write to FlowNest Workspace, 43 East Road, Feltham, TW14 8DG, United Kingdom. We aim to respond to all written enquiries within five business days.