REFUND POLICY

Last updated: 8 August 2026

This document applies to FlowNest Workspace ("we", "us", "our"), a UK sole trader business operated by Mohammad Sahamulla of 43 East Road, Feltham, TW14 8DG, United Kingdom. You can contact us at info@flownestworkspace.co.uk or +44 7344 062403.

1. Our approach

We want you to be satisfied with your purchase. This policy explains when a refund is available, how to request one and how long it takes.

2. Cooling-off period for consumers

If you buy as a consumer, you normally have 14 days to cancel a purchase of digital content. Where you ask us to provide access immediately and acknowledge that you lose the right to cancel once access is granted, the cooling-off right ends at that point. If access has not yet been issued, you may cancel for a full refund.

3. Business purchases

For business purchases we offer a 14 day goodwill review period from the date access details are issued. If the software does not do what our published materials said it would, contact us within that period and we will either resolve the issue or refund your payment.

4. What is not refundable

• Requests made more than 14 days after access was issued, other than where the software is faulty.
• Purchases where the workspace has been used extensively and no fault has been reported.
• Change of mind after substantial use of a licence, unless required by law.
• Third party charges such as currency conversion fees applied by your bank.

5. Faulty software

If the software is faulty or not as described, you are entitled to a repair or replacement, and to a refund where a fix is not possible within a reasonable time. This applies regardless of the periods described above and does not affect your statutory rights.

6. How to request a refund

Email info@flownestworkspace.co.uk with your order reference, the email address used at checkout and a short explanation of the issue. We will acknowledge your request within two business days and reach a decision within five business days.

7. How refunds are paid

Approved refunds are returned through Stripe to the original payment method. Funds usually appear within five to ten business days depending on your card issuer. We do not issue refunds by cash, cheque or bank transfer to a different account.

8. Partial refunds

Where only part of an order is affected, for example one plan in a multi-plan basket, we will refund the affected portion only.

Contact us

If you have any questions about this document, email info@flownestworkspace.co.uk, call +44 7344 062403 or write to FlowNest Workspace, 43 East Road, Feltham, TW14 8DG, United Kingdom. We aim to respond to all written enquiries within five business days.